Complaints
We are sorry to see you have to deal with item return. We will do our best to facilitate the return process to you and provide you with regular updates.
Let us guide you through the return process in four simple steps
- Log into your account. Not registered yet? No stress, enter your order number to retrieve the details.
- Select the item to return.
- Please describe the problem, upload images and select the desired method to handle your complaints to your maximum satisfaction.
- Your parcel will be dispatched
If you require assistance, give us a call on +420 228 227 652 or send us an email to info@lashespro.cz.
Back to online shopHOW CAN I FILE MY COMPLAIN FOR AN ITEM?
To ensure simple and prompt complaint, please complete the online complaints form above. For any purchase made by while logged in, the form will display a list of items still under warranty. Once completed, you will see all the details required to proceed with your complaint and return your items.
HOW CAN I TRACE MY COMPLAINT STATUS?
Once your items arrive, you will receive our delivery confirmation e-mail. We then have 30 days to handle your complaint and update you on the outcome. We are always striving for the shortest processing time.
