Loyalty program - Lashes PRO Eyelash extensions

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Loyalty program

Lashes PRO Loyalty Program

Lashes PRO rewards your loyalty! The more you shop with us, the more you save. A loyalty discount can get you up to 30% off our products. Just register with us and start shopping! Learn all about our loyalty program and always have plenty of eyelash styling supplies in top quality and at great prices.

I can't sign into my account - what to do?
I have a new password, but I still can't sign in - what to do?
When does my discount expire?
Is my discount permanent or will I lose it when I complete my purchase?
How many % off do I get?
Where I can see my discount?
What are all the options to use my discount?
Can I get an even bigger discount?

How can you get a permanent discount on your entire purchase?

Besides quality products and beautiful eyelashes, we are most pleased with satisfied customers. That's why we offer all those who love our products and like to come back for more the opportunity to save money on their purchase.

All you have to do is register with us and start shopping. Every purchase counts! Every day we add up the value of your purchases over the last 365 days. Depending on this, you will automatically be placed in one of the groups eligible for a 10, 15, 20 or 30% discount.

When you log in to your account, your discount is always automatically available. It's easy! Check the table below to see the total value of the items you need to purchase to be credited with a specific discount amount:

Discount Purchased in 365 days
30% over €1 600 +
20% over €1 000
15% over €600
10% over €200

Our tip: Do you want to speed up your way to a higher discount? Sign up for our newsletter and we'll add another €40 to the total value of your purchases!

*The permanent discount cannot be applied to courses, gift vouchers, cosmetic beds or RefectoCil. Additionally, courses and gift vouchers are not included in the turnover calculation.

*Upgrading to a higher discount group will be applied automatically once the turnover increases on the day you receive the package.

How to register:

1. At https://lashespro.com, click on the login icon in the top right corner.

2. Click "Create account" on the bottom of the window that pops up.

3. Then fill in your basic personal information and choose a password for your account. Check the "Receive news" box (optional, but highly recommended) and click the black "Sign up" button.

Note: After completing this step, you will receive an email to the email address you provided with basic information regarding your registration and your account.

4. Well done! You are now successfully registered and have been automatically logged in. There is nothing stopping you from enjoying your full purchase discount and other benefits of your account.

Note: To learn more about your account, continue below to the My Account section.

How the loyalty program works

You can influence the amount of the discount you receive by how often and in what volumes you shop at our e-shop. The amount of the discount is thus variable and fully in your hands. Valid on all products in our range except training. For more detailed information, please refer to the loyalty program terms and conditions in section 14 of the terms and conditions. It is therefore not only very convenient, but also very pleasant to get everything you need for eyelash beautification in one place - with us, where we reward your loyalty.

Before logging in, the products on the Lashes PRO website are displayed at full price. After logging in, all items are properly discounted.

Frequently asked questions

Are you interested in anything about the Lashes PRO Loyalty Program? We have prepared a list of frequently asked questions where you can find the answer to yours.
I can't log in to my account - now what?

Forgot your password and can't log in to your account? Here's how to do it:

In this case you need to reset your password. Click here: Reset password. Enter the email address you used to register in the appropriate line. You will then receive an email to this email address. Follow the instructions in the email and click on the special link. You will receive another email with a new password. You can now log in with this password. After logging in, we recommend that you change the automatically generated password in your account settings (see My account for more information).

"Help! I don't see any e-mail!" -> Make sure that the e-mail with the password change has not fallen into your SPAM box (or other sorting folders such as Social Networks, Promotions, etc.).

I have a new password, but I still can't log in - now what?

Beware - smartphones and web browsers allow you to remember your account login details so you don't have to type them all out again and again each time you log in. You have now changed your password, so don't use the saved login details your browser provides (they contain the old password), you need to log in manually and type the new password you received in the email in the box.

Still not logging in or have another problem? Contact our technical support at +420 228 227 652.

Until when is my discount valid?

The discount you have earned with your regular purchases is valid for 365 days from the activation of your discount level. However, you can get an even better discount with additional purchases. For example, when you spend a total of EUR 200, you'll get a 10% discount. Once you spend another EUR 400 (EUR 600 in total), you will already enjoy a 15% discount. After logging into your account the discount will be automatically applied to all products in the offer, except for courses, gift vouchers, cosmetic beds and RefectoCil. All that is left for you to do is choose the products you are interested in and shop at a great price.

Is my discount permanent or will it disappear after I complete my purchase?

The great thing about our Loyalty Program is that you don't lose your discount once you complete your purchase. It stays with you so you can use it on your next purchase. And the next and the next. It pays off to be loyal: If you stop shopping with us for an extended period of time, you'll still be credited for 365 days. It's possible that your discount will gradually decrease in that case, because orders older than one year don't count towards your total.

How many % off do I get?

You will see the amount of your discount when you log in to your account. The applied discount is then shown to you directly deducted for specific products. For each item, the original price before the discount is shown crossed out and your (i.e. better) price after the discount is shown in red.

If you have an active discount level of 20% and are logged in to your account, the product will be displayed as follows:

Where can I see my discount? I can't see it!

Please make sure you are logged in to your account. The original, full price is always visible for specific products and items, and the discounted price is only available when you log in

What are all the options to use my discount?

After logging into your account the discount will be automatically applied to all products in the offer, except for courses, gift vouchers, cosmetic beds and RefectoCil. All that is left for you to do is choose the products you are interested in and shop at a great price.

Didn't find the answer or information you were looking for? Call us on +420 228 227 652 or email us at info@lashespro.cz.

Can I get an even bigger discount?

The highest discount you can achieve in our Loyalty Program is 30%.
We provide additional benefits to our long-term and verified customers who are enrolled in our VIP Ambassador program. Its members get a 20% discount as a basic benefit. You cannot get a bigger discount in our loyalty programme.